LandTech Consultants is proud to congratulate Pennichuck Water Works on receiving an Esri Special Achievement in GIS (SAG) Award for its innovative use of GIS and digital twin technology to support water utility operations.
Presented during the 2026 Esri User Conference, the SAG Awards recognize organizations using GIS to solve real-world challenges and create meaningful impact. Pennichuck’s recognition reflects its thoughtful approach to digital transformation and its commitment to using GIS to improve asset management, facility operations, and long-term infrastructure planning
Building a Digital Twin for Facility Operations
Pennichuck has taken a practical, phased approach to modernization. After strengthening its enterprise GIS, field workflows, and asset management systems, the utility turned its attention to a complex challenge: bringing critical facilities, including pump stations, booster stations, and treatment plant assets, into a more connected GIS environment.
LandTech partnered with Pennichuck to support this next phase through laser scanning, 3D modeling, GIS integration, and application configuration.
The project created detailed 3D digital twins of key water facilities and connected them to operational information such as asset data, inspections, sensor information, and work orders.
The result is more than a 3D model. Pennichuck staff can view facility assets in context, access related maintenance and inspection information, and better understand how systems connect inside complex operational environments.
Pennichuck’s digital twin environment connects facility assets, inspections, sensor information, and work orders in one spatial view
What Other Utilities Can Learn from Pennichuck
Pennichuck’s project shows how water utilities can turn complex facility information into a connected, usable view of their assets and operations.
For utilities managing pump stations, treatment plants, booster stations, and other vertical assets, critical information is often spread across drawings, spreadsheets, asset management systems, field notes, and staff knowledge. A digital twin becomes most valuable when it brings that information together in a way teams can actually use.
Connect Facility Data
Connect 3D models, GIS, asset information, inspections, and work orders in one spatial view.
Support Maintenance
Help teams find facility assets, understand context, and access operational information faster.
Preserve Critical Knowledge
Create a clearer record of complex facilities as experienced staff retire or roles change.
Pennichuck’s award-winning work shows how GIS can serve as a unifying framework for facility operations, connecting people, data, and systems in one location-based view.
See the Project at Esri UC
Pennichuck’s digital twin project will be featured during the Esri User Conference session:
From Data to Decisions: Supporting Facility Management with 3D GIS
Tuesday, July 14
10:00–11:00 AM PDT
Room 3, San Diego Convention Center
Speakers: Jay Guarneri, Pennichuck Water Works, and Katherine Iles, LandTech Consultants
Related Resources:
Explore related LandTech services, project examples and event info:
- Digital Twin Technologies
- Reality Capture
- Geospatial Services
- Pennichuck Water Works Digital Twin
- Esri User Conference 2026
- Esri Article: Pennichuck Water Works Transforms with Digital Twins
- Facility Data Integration
Start a Conversation
Interested in exploring how GIS, reality capture, or digital twin technology could support your utility or facility operations?
